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attention us customers:

From 29 August 2025, import duties will be charged on all orders, not just those over USD$800. Find out more.

Taxes and Duties

For customers based outside of the UK, the amount you pay at checkout on our website will not include UK VAT (which is 20%). For example, if a UK customer pays £120 for a product, you pay £100 at checkout. However, taxes and duties that are local to your country and/or your area will be charged to you by DHL when DHL delivers you the parcel. Please review the notes below for the region that is relevant to you:

US: from 29 August 2025, all US orders will be subject to import duties. Due to new laws enacted by the US government, from 29 August 2025, all orders, even those that are below USD$800 will be subject to import tariffs. Although we cannot guarantee the exact percentage that import tariffs will be charged, we anticipate that it may range between 20 - 25%. DHL will send you an invoice for the amount of import tariffs when the parcel enters your country and before delivery to your chosen address. Please kindly pay this promptly in order to ensure prompt release of the parcel to you. As stated above though, we charge you net of UK VAT at checkout, so even though you now have to pay import tariffs, the total amount that you end up paying is close to what somebody in the UK would be paying for that product in any case (given that UK VAT is 20%). 

Up until 29 August 2025, import duties will be charged if a single order is over USD$800, or if the aggregate value of all of the parcels going through customs to you on a single day exceeds USD$800, even if they are from different retailers. Please be mindful of this when placing your order. 

EU:

- You have to pay import VAT at your local VAT rate (for example, 20% in France) when the parcel arrives in your country, plus some DHL administration charges (around £17 - £20 but please note that this is just an estimate). 

- But you do not have to pay additional import duties because our products are made in the UK and we will include the "statement of origin" on the commercial invoice which will qualify the shipment as being free of import duty.

- If you believe that import duties are wrongly charged in addition to your local VAT rate, please contact us and we will send you a copy of your commercial invoice so that you can use it to dispute the import duty portion of the invoice with DHL. Any dispute over import charges is between you and DHL and we are not able to resolve such disputes on your behalf.  

JAPAN: 10% consumption tax applicable on our products when they arrive in Japan. 

ALL OTHER COUNTRIES: For other countries not listed above, please kindly check with your local authorities to determine the applicable taxes and duties.

HOW TAXES AND DUTIES ARE CHARGED: the price you pay excludes UK VAT, but local taxes and duties may apply. DHL will email you an invoice to pay these charges before releasing the parcel to you if they apply. Please kindly note that DHL may charge an administration fee for processing the parcel. 

If you reject delivery of the parcel for whatever reason (for example, because of  import duties/taxes), and the parcel had to be returned to us, the cost of the return will be deducted from your refund. 

Please kindly note that we do not have control over taxes and duties and cannot predict their exact amount. You will be responsible for payment of any such import duties and taxes. There is a possibility that the delivery of your order may be delayed due to customs, which we unfortunately have no control over.