Delivery and Returns


Delivery

COVID-19 notice: We are fully operational and continue to ship all orders using DHL express, who deliver items that you have purchased door-to-door. Our priority is for everyone to stay safe during this period. With this mind, we observe the highest hygiene standards and ask our DHL delivery partners to pick up parcels from our front door, without contact with anyone from the company. DHL then delivers directly to you. 

We will be dispatching all orders that we have received during the week on one day each week, instead of on an order by order basis. This may result in a few additional days being added to the usual delivery times, for which we apologise in advance. We will send you a confirmation when your order has been dispatched in the usual way, so you will know when your order has been sent and in order for you to track the progress of delivery.

If you have any questions, please contact us.

Destination Delivery Times Charges 
UK - DHL Express Shipping 1 - 2 working days Free
EU - DHL Express Shipping 1 - 3 working days £10
Rest of Europe - DHL Express Shipping 1 - 3 working days £15
Australia, Canada, Hong Kong, Japan, New Zealand, South Korea, Taiwan, US - DHL Express Shipping 3 - 7 working days £15

We are currently selling to customers in the UK, EU, certain other European countries, the US, Canada, Japan, South Korea, Hong Kong, Taiwan, Australia and New Zealand and are working to expand this to the rest of the world. If you are based outside of these territories, please contact us

For Non-UK deliveries, please note that:

- there is a possibility that the delivery of your order may be delayed due to customs, which we unfortunately have no control over; and

- the order may be subject to import duties and taxes. Regrettably, we do not have control over these charges and cannot predict their amount. You will be responsible for payment of any such import duties and taxes.

Returns

We hope that you will be satisfied with our products. However, if for any reason, you are unhappy with your order, you can return the product for a full refund or an exchange with another item of the same value (subject to stock availability), within 14 days of receipt of goods in three easy steps:

  1. Fill out the returns form (included with your order) and enclose it in your returns package. Please remember to mark clearly as to whether you’d like a return or an exchange.
  2. For customers residing outside of the UK, please kindly mark the package clearly as “RETURNED GOODS” on the exterior of the package to avoid custom charges.
  3. Package your parcel securely and send your return package to:

Colhay’s Returns
PO Box 75999
London
E14 1UW

Important notice: if you are using a courier service other than Royal Mail UK, please check with your courier first whether they deliver to PO Boxes. If not, please let us know and we will provide you with an alternative address.

We strongly recommend using a tracked service, and keeping your proof of postage, as we are unable to take responsibility for items that are damaged or lost in transit.

Please note, we can only accept returned products that are in their original condition (in a re-sellable condition, undamaged, unworn, unwashed, with all labels and tags attached, with the garment box / bag). We will contact you when we have accepted your returns.

Refund

If you choose to receive a full refund, we will refund you the price you paid for the products (excluding delivery costs) by the method you used for payment. Please allow up to 14 days for payment to be processed following our receipt of the returned goods.

Exchanges

Should you wish to exchange the item for another item of the same value (subject to stock availability), simply send the products back to us as above, with the product you wish to exchange the returned item for clearly marked on the returns form.

The delivery cost will be the same as a normal delivery.

If your return is accepted, and your desired item is in stock, we will contact you to let you know that the exchanged item is en route to you, and to let you know of any delivery fees charged to you (if any).

If you have any questions with regards to returns and exchanges, or have lost the returns form, please don’t hesitate to contact us.