Taxes and Duties


Notice to all non-UK customers

The price that you pay for our products is exclusive of UK VAT. 

However, please kindly note that your order may be subject to import duties and taxes. If there are duties and taxes applicable, DHL, the courier that we use, will email you an invoice when the parcel arrives in your country, asking you to pay this amount. Once payment has been made, the parcel will be released to you. 

Please read the rest of this note for country-specific guidance. 

For other countries not listed below, please kindly check with your local authorities to determine the relevant taxes and duties.

Regrettably, we do not have control over these charges and cannot predict their amount. You will be responsible for payment of any such import duties and taxes.

There is a possibility that the delivery of your order may be delayed due to customs, which we unfortunately have no control over.

Please kindly note that if you reject delivery of the parcel for whatever reason (for example, because of the import duties/taxes), and the parcel had to be returned to us, we will deduct the cost of the return from your refund. 

Notice to customers in the US

The price that you pay for our products is exclusive of UK VAT. We understand that, if the total value of orders imported into the US by a single person in a single day is over USD$800, then import duties will be charged, but if the total value of orders imported by a single person in a single day is below USD$800, then import duties will not be charged. Please kindly check with the US and your local tax authorities to determine taxes and duties (if any) due on import.    

Notice to customers in the EU

The price that you pay for our products is exclusive of UK VAT.  

However, please kindly note that:

1. you will have to pay your country's local VAT on arrival of the parcel. DHL will send you an invoice for this when the parcel arrives in your country. Please check with your local tax authority to find out what the rate of VAT is in your country; but

2. you should not have to pay any import duties on the shipment. You should only be charged your local VAT, but not import duties. This is because all of our products are made in the UK and we include a "statement of origin" on the commercial invoice (this was agreed between the EU and the UK under the EU-UK Trade and Cooperation Agreement). If you find out that duties have been wrongly charged by DHL in addition to your local VAT (please look at the breakdown of the taxes and duties invoice from DHL which will show you whether it's VAT or import duties being charged), please contact us to let us know and we will send you a copy of your commercial invoice so that you can use it to dispute the import duty portion of the invoice with DHL.

Please kindly note that even though import duties should not be charged on the shipment, your local VAT is still payable on the shipment.   

Notice to customers in Japan

The price that you pay for our products is exclusive of UK VAT. However, we understand that there is a 10% consumption tax applicable on our products when they arrive in Japan. Please kindly check with the relevant Japanese tax authorities to determine taxes and duties (if any) due on import.