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Great News non-UK customers!

Taxes and duties now calculated and can be paid at checkout, with DDP (delivered duty paid) shipping available. No surprises. No hidden fees. Read more here.

Taxes and Duties

UK Orders

Price displayed includes UK VAT. 

Non-UK Orders 

We partner with Global-E to provide a premium delivery service to our non-UK customers, including:

  • All orders will have the correct duties, taxes and shipping costs calculated and can be paid in full as part of the final price at checkout.
  • No unexpected charges invoiced by DHL as all costs are paid upfront.
  • Prices displayed and payment will now be in your local currency.
  • At checkout, you will be able to pay using a wider range of your preferred payment provider that is local to you.
  • If you return a product, you will be refunded the full amount you paid (price of product + all duties and taxes) by us, no need to reclaim taxes and duties from DHL/your local authority anymore. However, customers must use our dedicated returns portal to return an order: colhays.com/apps/returns, otherwise you will not be refunded the taxes and duties on the order.
  • Free shipping over certain amounts. Read more about delivery and returns here.

As a non-UK customer, you will see that the price for products is now higher than before we partnered with Global-E. This is because the price now includes all applicable taxes and duties, as well as fees relating to our partnership with Global-E, covering complex worldwide registration and compliance requirements and increased administrative demands.

Before partnering with Global-E, our prices did not include taxes and duties (these were invoiced to customers separately by DHL), or any of the administrative charges associated with clearing customs upfront. 

US customers please note:

Due to new laws enacted by the US government, from 29 August 2025, all orders, even those that are below USD$800 have become subject to import tariffs.

This is the reason the price displayed on our website seems more expensive, because all prices now include the mandatory import tariffs imposed by the US government, whereas before, we only displayed the net price for our products when import tariffs were not applicable for orders below USD$800.

The good news is that now that we have started partnering with Global-E, all applicable import taxes and duties will be accurately calculated and included in the total purchase price that you pay at checkout on our website, so there will not be any surprise bills or charges for payment of import tariffs when your order arrives in the US.